Just before contacting a plumbing service company for your drain repair, it is advisable to check the reputation of the contractor's license with the state licensing agency. Asking the plumbing company for their license number is a very common request and a reliable company should happily provide this to a customer.
Upon calling an established plumbing provider, your customer service begins once the phone is answered. More developed plumbing service companies have trained office staff that receive and schedule calls. You can consult experts for Surrey plumbing service through various online sources.
Once at the customer's home, the technician from the plumbing company must protect the customer's place by donning waterproof shoe covers. In addition, any work area should be clean and tools should be placed on protected surfaces only, so they won't ruin any areas of the customer's home.
The plumbing engineer must provide sufficient information as to the work to be carried out, along with any suggestions for work to possibly be done in the future by the plumbing service. Product and service warranties also need to be clarified and put in writing, with one copy of the paperwork remaining with the customer, and one copy being returned to the plumbing repair shop company for their files.
Every accomplished task ought to be followed up with a phone call from a customer service representative asking as to whether the customer was happy with the support received from the plumbing service company. Any problems ought to be managed right away by the plumbing service company and all attempts should be made to leave the customer satisfied with the support provided.